Tag Archives: fundraising

A revolution in legacy giving: case studies

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The following article was co-authored by Heather Wardle, CFRE and Simon Trevelyan. It was published in the April 2013 issue of Gift Planning in Canada.

There’s a revolution brewing in the field of legacy giving and it’s gaining pace. It will have a profound impact on charities and will determine which survive and prosper in the future.

Building on the work of earlier pioneers, the authors have developed and implemented legacy systems that are making charities re-think the way they approach legacy giving and engage their donors. It started on the West Coast, but it’s spreading to the east and south.

We think that planned givers will want to take note, because in a few years a large number of charities will be adopting this system. Those early adopters will have a distinct advantage over others.

What are the bases for this extraordinary claim?

  1. The latest research on the brain and legacy giving
  2. The results we have seen in a very short time with charities.

The Research: Legacy Giving and the Brain 

The latest research on the brain and legacy giving by Dr. Russell James1 shows that the decision to leave a legacy gift is connected to our internal visualization system, specifically the part of the brain that people use when they think back on their lives and recall autobiographical events. To conduct his research, Dr. James hooked people up to an MRI machine to see what areas of the brain they were using when they thought about legacy gifts and other types of charitable donations, such as annual gifts.

He found that the decision to make annual gifts and legacy gifts used very different parts of the brain. The decision to leave a legacy gift was connected to the same part of the brain we use to think about our own life story.

The implications of this research are profound for all fundraisers. This research clearly demonstrates that to motivate donors to leave legacy gifts, we must connect their life stories with our charity’s mission, vision and values.

This brain research correlates perfectly with the success we’ve seen in implementing what we call our “motivational” approach to legacy giving. This is a very revolutionary method compared to the traditional “planned giving” model still used by most charities in North America. Rather than sitting face-to-face with a select few donors to talk about the various planned gift vehicles and the tax savings, this new method engages all charity supporters and encourages them to reflect on the work and values of the charity and how those converge with their own values and desires to make a difference.

This research has even wider implications for our sector; it indicates that the skills you will need for future success in legacy giving are very different from the ones that our planned giving sector has been promulgating for decades. To have a successful legacy program, we need to tell donors WHY to make a gift, not HOW to make a gift.

The Proof: A 20-Fold Increase in Legacy Commitments and Leads

First let’s confirm some terms. Legacy “commitments” are those people who have confirmed to a charity that they have included a legacy gift in their estates. The vast majority are bequests. Legacy “leads” are those supporters who have expressed interest in leaving a legacy gift to a charity through actively asking for information about leaving a gift or saying that they are interested.

Simon Trevelyan, one of the authors of this article, has been developing his motivational-based engagement system for the last 10 years. At the BC SPCA, the multi-channel marketing and solicitation approach increased legacy leads and commitments 20-fold, generating $150 million in legacy pledges.

More recently, this approach is starting to be adopted by charities both large and small. It gives organizations the tools, systems, training and coaching to generate legacy leads and commitments for themselves, indefinitely.

Inspired by the method and its success, the other co-author has now implemented this revolutionary legacy engagement system at two charities with the following results:

Charity A is a small, established international development charity in BC with an active donor base of about 2,200 and one full-time fundraiser able to devote only 5% of her time to planned giving.

Steps to success:

  • Creation of a strategic plan with a goal to increase legacy commitments from 0.5% to 5% of the donor base within 5 years;
  • Creation of a case for support for legacy giving that was mission based and which appealed to the values, backgrounds and aspiration of individuals;
  • Development of a legacy brand for the charity and key messages;
  • Creation of a donor survey system, marketing collateral, an inspirational legacy video, donor stewardship systems and follow-up and cultivation strategy;
  • A multi-channel marketing and communications plan so the legacy message could be used throughout the organization’s touch points with donors, from the website, to the newsletter to the annual report.

Results:

  • 117 leads generated – a 22-fold increase
  • 81 legacy commitments confirmed – 3.7% of the donor base (so well on track to reach the 5% goal in the strategic plan)
  • almost 50% response rate to donor survey

Charity B, based in Seattle, USA, has less than 2 full-time staff in North America. Prior to launching the legacy campaign, the charity knew of only 3 legacy commitments and had 0 legacy leads. As with Charity A, the following steps were put in place to launch the legacy campaign:

  • a strategic plan to convert 5% of all donors to a legacy gift within 4 years
  • a case for support in the form of a legacy booklet
  • an online and print legacy survey
  • database tracking systems to measure performance
  • donor stewardship systems and correspondence templates

Results:

In the FIRST MONTH of the legacy campaign, 249 surveys were completed and:

  • 82 leads generated (33% of survey respondents)
  • 24 legacy commitments were confirmed (10% of respondents)
  • 56% response rate to legacy donor survey

planned giving campaign results

The above chart shows the potential increase in legacy revenue to Charity A and Charity B before and after the implementation of the motivational legacy campaigns. It assumes an average legacy gift size of $60,000 for the Canadian charity A and $32,000 average legacy gift size for Charity B in the US. It combines both expectants and leads before and after the campaign, an assumption the authors feel comfortable in making knowing that only a small portion of each charity’s donor base has been so far been reached with the legacy campaigns.

Conclusions

The motivational legacy campaigns and supporting marketing materials clearly engaged donors and struck an emotional chord with them, as is shown from the results.

Using donor survey as a soft, gentle ask allows the donors to answer questions about legacy gifts in their own time and to reflect back on the connection between their life stories and the charity’s mission and vision. Sending out the surveys in small batches allows for personalization, rapid replies to donors, great donor stewardship and a manageable workload for the charity’s staff.

It appears, from the authors’ experience, that small organizations may be more nimble and willing to take on a new approach. Based on these results, maybe the little guys will lead the way in this legacy revolution and can teach the big charities something.

Many charities, large and small, still practice a very dry, tax-incentive-based approach to legacy giving that tends to be much more demanding of staff time and charity resources. The authors suggest they might want to examine a new approach or risk missing out of a large number of potential legacy gifts that could bring about a massive change in their ability to achieve their vision.

1 Charitable Estate Planning as Visualized Autobiography: An fMRI Study of its Neural Correlates (February 6, 2012). James, Russell N. and O’Boyle, Michael W. Available at SSRN: http://ssrn.com/abstract=2000345 or http://dx.doi.org/10.2139/ssrn.2000345

Simon Trevelyan is President of S.T. Legacy Group, an innovator in legacy development and marketing, helping charities to maximize their planned giving potential. Contact him at simon@stlegacygroup.com or visit www.stlegacygroup.com.

Heather Wardle, CFRE is a Vancouver-based fundraising and communications consultant. Contact her at heather.wardle1500@gmail.com or visit www.heatherwardle.com.

14 tips and tricks for a successful silent and live auction

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My friend Gareth Duncan, Director of Development at the Vancouver International Fringe Festival knows a thing or two about how to run a great silent and live auction event. Each year, the Fringe holds a fun opening night event on Vancouver’s Granville Island to showcase some of the performers and to raise funds for the festival.

Gareth kindly shared his expertise with me and I’ve added some tips of my own that I’ve gleaned over the years.

Here are 14 tips and tricks for succeeding with your charity’s silent and live auction:

  1. Register your guests. This gives you a chance to report back to them on the success of the event and how it helped your mission. It also allows you to enter this information in your donor database and to segment your mailing list. They will also be the first people you can contact for your next auction event.
  2. At the registration table, give each person a bid paddle and number.
    One side of the paddle can have an image that will reinforce your brand or mission (at the Fringe they use their mascot Jimmy) and the other side, in very large type so it can be read across a dark room, is the bidders number. Having a paddle in your hand also has an interesting psychological effect encouraging people to take part in the live auction.
  3. Make sure you have some inexpensive items in your live auction. Having some accessible items gets the energy going in the room and encourages people to take part.
  4. Have a great MC and auctioneer. Your auctioneer or MC can really make the event exciting, circling back to the mission, recognizing those people who have bid and reinforcing how by upping the bids they are helping accomplish whatever the goal of the event is. Silent auctions might be places where people are looking for bargains, but in a live auction you can really educate about philanthropy.
  5. Use your live auction to ask for straight donations. After you’ve auctioned off all the physical items, the auctioneer can “auction off” donations to the cause. Make this process fast and start high and work down to the lowest donations, say $50 or $25.
  6. Put some of your charity’s items in the silent auction. Another way to get straight donations for specific projects for your charity is to include them in your silent auction. For instance, at the eye care charity I worked for, we had a bid sheet for specialized lenses for cataract surgeries for children in Africa. Each lens cost $100, so we created a bid sheet and photo display for that item and people signed up to provide 1 or more lenses for children’s eye surgeries. If your silent auction is aimed at, let’s say, providing a school bus, you could auction off seats on the bus and take names and bid numbers of people who pledge to donate a specific amount per seat.
  7. Have multiple volunteers record the bids. Volunteers should be placed around the room and each one should be equipped with a clipboard with a spreadsheet listing auction items and item numbers so they can easily record final bid value and the bidder’s number. Recognize that people make mistakes, so have multiple volunteers recording the bid values and numbers and then compare their lists immediately after the live auction to make sure that there is agreement on who bid what. Make sure your item lists have lines for the donation amounts too, as #5 above.
  8. Market each item well. Print bidding sheets with the item number, the name of the item, how much it is worth, a short compelling description and a minimum bid. You can dress up your bid sheets with photos, logos, etc., (or even get a business to sponsor them) too. Other ways of marketing the items are to provide a printed catalogue with the above information and a visual slide show of all the items. Make sure that your bid sheets have a large enough font and are easy to read. Dress up the item with props, e.g., a plate with cutlery, napkin, and the menu of the restaurant whose gift certificate you are auctioning.
  9. Set a minimum bid. While there’s debate on whether or not to have bid increments, it’s definitely good to have minimum bids. I’ve seen recommendations of anything from 20% to 40% of the value of items for the minimum bid. Buy out bid amounts are good, too, e.g., bidding 110% of the item’s value secures it.
  10. Have plenty of pens that work. If they can’t write, they can’t bid. Make sure you have plenty of good pens available, caps off and ready to go at each bid sheet, since some pens will disappear.
  11. Station informed volunteers behind the silent auction tables. These volunteers aren’t just there to smile sweetly; they need to know about your organization’s mission and they need to know about the items on their table so that they can promote and sell them. They should be coached in advance about their roles and be told how they can help move the auction along. For instance, if an item is not getting bids, they can say, “This is a really great bargain and nobody’s bidding—you should get in on this.” For fast-moving items, they can say, “This is a really hot prize. Make sure you put a bid down now so you don’t miss out.” – They can even create some commotion when there’s a hot battle for an item. There’s nothing like a bit of chaos to create excitement and a bidding frenzy! (This principle works well in the live auction, too.)
  12. More items does not equal a better auction. Too many auction items, whether live or silent, just paralyzes decision making and can reduce yields. As a general rule, for a silent auction, have no more than one item for every two guests. Combine items into packages or attractive baskets. Fewer items (live or silent) can mean more competition (i.e., bidding).
  13. Traffic flow is important. Plan your table layout for good traffic flow and be mindful of where you place your food and drinks tables. Make it easy for people to see what is there and circle back to bid again.
  14. Have clear closing times and encourage last-minute bids. It’s a good idea to close your silent auction in sections, with the highest-value items grouped and closed last. Make sure that you announce your countdown times clearly (10 minutes, 5 minutes etc.) and encourage last-minute bidding and some friendly competition. Close your silent auction in plenty of time to be able to gather prizes and process payments efficiently and not have your guests feeling frustrated as they hang around to check out. Many delayed bidding winners will leave early, causing you the headache of days or weeks of follow-up and auction item storage.